Burglar Alarm Frequently Asked Questions
General Questions
Who are SmartInstall?
We install Alarm & CCTV products, but we do things a little differently to other companies. We’re all about Customer Service and Value for Money. Check out our about us page to see more about who we are.
Why should I buy from SmartInstall?
Unlike traditional home security companies, SmartInstall do not tie you into lengthy contracts or equipment hire agreements. The equipment you pay for is yours. We are focussed on providing affordable Smart Home security products backed up with excellent customer service.
I have an alarm that isn’t from SmartInstall – can you fix or service it?
Sadly, we can’t as we have our own systems – however with prices from £349 including VAT, it may be more economical to contact us about a new system. We can and often do service or maintain CCTV systems that we have not installed.
Who will install my SmartInstall Alarm or CCTV system?
We have experienced and professional installation engineers.
I need new plug sockets fitting for my system – can you help?
Yes, we can recommend a regulated system installer. Please call us to discuss.
I have had my installation, and I want some extra items adding – can this be done?
Yes – all accessories are available to buy after your installation at the listed prices. If you want our engineers to install them, we will levy a charge for the engineer to visit (unless the installation coincides with an annual service or maintenance visit) – please contact us for more information.
How long does an installation take?
Dependant on the complexity of the install, alarm systems usually take around 2 to 3 hours. For CCTV, we allow longer due to the additional work involved.
Who do I contact for technical support?
Us! We operate the support lines here in the UK for all of our customers. With every install, you will also receive a self-help manual which answers most support questions. Please call 0121 634 8080.
Does SmartInstall system offer any insurance?
No. The installation of any SmartInstall systems into your premises does not constitute the provision of insurance to you.
Do you undertake Commercial / Business work?
Yes – please see our Commercial CCTV & Alarm Page.
Smart Home Alarm
See our Burglar Alarm page for more info.
Smart CCTV System FAQ’s
See our CCTV Installation page for more info.
