Privacy & Cookie Policy

Cookie Policy

Cookies Introduction

In accordance with the EU law on Cookies we are committed to cookie compliance and provide the following advice to enable you to manage the use of cookies.

This website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that contain information sent from a web server, and then stored by your web browser on your computer’s hard drive or mobile device and used when you browse our website or access our free blog content. They enable our site to identify your web browser but do not contain personal information such as your name or other personal details.

They help us to improve our site and deliver a better experience for our users. Some of the cookies that we use are essential for the site to operate.

Our Own Cookies

When you access our website, we may place a number of cookie files in your web browser.

We use cookies for the following purposes:

• They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
• To personalise and improve your customer experience.
• To allow you to securely sign in to our website, so that you can use “My Account” features such as order information, making payments and viewing statements.
• To recognise the device that you are using.
• To store the content of your online shopping bag whilst you browse the site and to complete an order.
• To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user-friendly, develop our Site design and to continuously improve the quality of the service we provide.
• To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
• For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
• To temporarily store a location that you may have searched for or from, a telephone number for that location and a theme of your search – for example “Burglar Alarm”.

These can be disabled using the method described below, however do enhance the use experience on the site.

Third Party Cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Cookie	Domain	Description	Duration	Type
_ga_*	.smartinstall.com	Google Analytics sets this cookie to store and count page views.	1 year 1 month 4 days	Analytics
_ga	.smartinstall.com	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	1 year 1 month 4 days	Analytics
_gid	.smartinstall.com	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.	1 day	Analytics
_gat_gtag_UA_*	.smartinstall.com	Google Analytics sets this cookie to store a unique user ID.	1 minute	Analytics

SmartInstall.com Cookies

Cookie	Domain	Description	Duration	Type
PHPSESSID	www.smartinstall.com	The cookie stores and identifies a user’s unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.	session	Necessary
phone	www.smartinstall.com	Website functionality.	1 month	Other
lc	www.smartinstall.com	Website functionality.	1 month	Other
cookielawinfo-checkbox-necessary	www.smartinstall.com	Cookie consent notification.	1 year	Necessary
cookielawinfo-checkbox-non-necessary	www.smartinstall.com	Cookie consent notification.	1 year	Necessary
CookieLawInfoConsent	www.smartinstall.com	Cookie consent notification.	1 year	Necessary
viewed_cookie_policy	www.smartinstall.com	Cookie consent notification.	1 year	Necessary
location	.smartinstall.com	Website functionality.	1 month	Other

OPT-OUT CHOICES

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web you may visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here .

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings .

What We Use Cookies For

• They enable you to transact, while other non-essential cookies enable us to give you an enhanced and personalised web experience and determine relevant products to show you.
• To personalise and improve your customer experience while using our website.
• To allow you to securely sign in to our website, so that you can use “My Account” features such as order information or making payments and viewing statements.
• To recognise the device that you are using.
• To store the content of your online shopping bag while you browse the site and to complete an order.
• To record the areas of the Site that you have visited, products you have viewed, time spent browsing, and the products you purchased. We use this information to help make the website more user-friendly, develop our website design and to continuously improve the quality of the service we provide.
• To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
• For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

Are Cookies Safe

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.

Links To Other Websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the Privacy Notice applicable to the website in question.

Allowing Us to Use Cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, as your consent to accept our use of cookies. Should you not consent then we provide information on how to remove cookies below, however doing so will likely mean that you may not be able to access all, or parts of our site.

We use traffic log cookies on our website and blog to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to be more user friendly. We only use this information for statistical analysis purposes and then the data is removed from the system.

Anonymous Visitor Statistics Cookies

We use cookies to compile anonymous visitor statistics for example: how many people have visited our website, what operating system they are using (e.g Mac or Windows that helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytic programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine).

To disable Google Analytics, visit this tool https://tools.google.com/dlpage/gaoptout

Turning Cookies Off

Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the Internet that use cookies to serve their content.

To learn how to disable cookies on browsers please click here http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software http://en.wikipedia.org/wiki/Spyware

Cookie Check

Our website uses a cookie to display our “Cookie Notice” at the bottom of the page. In order for us to remember that a user has agreed and wishes to close that notice we store an anonymous cookie that removes that notice for a period of 7 days. If you do not wish this cookie to be stored then you can choose not to close the notice.

Contact Forms (Captcha)

Our website uses a session cookie to provide users with a contact form validation service known as captcha. This cookie does not store any personal information about you and is only used to check the captcha form field to verify that a human being has entered the information.

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics uses cookies to generate anonymous statistical and other information about website use. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

Google Maps & Places

We use Google Maps and Places to give users the opportunity of visiting our business location and shows real customer reviews for our locations. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal information is stored on our website through the use of Google Maps.

Privacy Notice – Updated July 2023

This statement sets out how SmartInstall Limited (“we”) uses and protects any information that you give us when you use this website, call us or visit us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We respect your right to privacy, and we are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after your personal information is very important to us and we understand that the protection of your personal information is important to you too. We want you to be confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better experience. This Privacy Notice sets out how we use and protect any information that you give us when you either use our website, call us or visit us.

We may ask you to provide certain information by which you can be identified, when we do this you can be assured that it will only be used in accordance with this Privacy Notice. All information provided by you will be stored securely and processed strictly in accordance with the General Data Protection Regulation and Data Protection Act 2018.

We may change this policy from time to time by updating the information contained herein, you will be notified of any changes as the current version will be dated at the top of the page. We encourage you to check this page regularly to ensure that you understand and are happy with any changes made since your last visit.

For any queries in relation to our processing of your personal data please send an email to [email protected] quoting ‘Security and Privacy Enquiry’. Alternatively, you may call or write to us at:

SmartInstall Limited
Floor 16
Centre City Tower
7 Hill Street
Birmingham
B5 4UA

Phone: 0121 634 8080

What information we collect

We may collect certain information when you use this website, call us or visit us and as part of our order processing procedure.

Where you contact us by telephone, we will retain recordings of all conversations, and when visiting our premises any CCTV footage will also be retained.

Information collected and retained by us will include:

• Your name, date of birth and contact information including postal address, email address and telephone number
• Your IP address
• Details of any purchase or sale orders you place with us, even if not completed, as well as delivery details
• Details you provide when contacting us with enquiries
• Information on how you use the site, using cookies and page tagging techniques to help us improve the website
• ID verification details obtained as part of our order processing
• Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected

What we do with the information we gather

• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• So that we can process your purchase or sale orders, and for ongoing customer service
• Internal record keeping for regulatory and accounting purposes
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email or postal address which you have provided
• We may ask you for feedback on the services we have provided

We may also disclose your personal information:

• Where we use authorised subcontractors or service providers to perform certain services on our behalf, such as installation of goods, we may need to share limited information in order that they can perform their services. In these circumstances we will restrict any information that is shared and ensure that they do not share or use this information for any other purpose
• Where we have a legal obligation or in order to prevent or detect criminal activity we may share details with regulators, law enforcement, private investigators or other government agencies

How Long We Keep Your Information

By providing you with products or services we create records that contain your personal data. This information can be held on a variety of media (physical or electronic) and formats.

We manage our records to help us to serve our customers well and to comply with legal and regulatory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.

Retention periods for records are determined based on the type of record, the nature of the activity, product or service, the country in which the transaction is taking place and the applicable local legal or regulatory requirements. We normally keep customer records for up to six years after your relationship with us ends (i.e., after you close your account). Certain records may have longer or shorter retention periods depending on the nature of the information. Retention periods may be changed from time to time based on business or legal and regulatory requirements.

We may occasionally retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies or regulators.

Your Data Protection Rights

We need your data to provide you with the correct products and services, but you have clear rights over what we do with that information. Your rights in respect of the way we handle your data include:

• Access: You may request a copy of your personal data (known as a Data Subject Access Request or ‘DSAR’).
• Rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you believe is incomplete.
• Erasure : You have the right to ask us to erase your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information, for example if you feel any of the information we hold is inaccurate or that we no longer need to process it.
• Marketing: You have the right to object at any time to processing of your personal information for direct marketing purposes.
• Complaints: You have the right to make a complaint to us about how we’ve used your personal data. You may also make a complaint to the Information Commissioners office (ICO) if you’re unhappy with the way we have handled your data. The ICO can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, however we cannot guarantee the safety of any information you provide online.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our registered address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us, or email us, as soon as possible at the registered address. We will promptly correct any information found to be incorrect.